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ISO 2000 ITSM LI Training & Certification Courses

Course Highlights

ISO 20000 (ITSM) Lead Implementer (LI) certification training imbibes comprehensive skills to establish, implement, manage and maintain organization’s ISO/IEC 20000 based IT Service Management System (ITSMS). This intensive training certification course helps you acquire thorough knowledge of IT Service Management Systems best practices and contributes to improve organization’s IT processes, services, performance and effectiveness continually.

ITSM is a global standard to demonstrate and evaluate your efficiency in supporting the implementation and management of IT Service Management System across enterprises. The course aims to explain ISO 20000 best practices to equip you proficiently plan and implement ITSM processes including service delivery, planning and implementing recent and modified services, control, relationship management, release and problem resolution processes.


100% Students Certified successfully

Course Content

What will you learn?
ITSM certification training is an all-inclusive program that delivers deep learning of:

  • Various standards such as ISO/IEC 20000-1 and ISO/IEC 20000-2 and regulatory framework
  • Core fundamentals of implementing and management of ITSMS, methodologies and approaches
  • Interpreting the requirements of ISO/IEC 20000-1 specifically from an organization’s perspective
  • Supporting an organization in planning, implementing, managing, monitoring and maintaining an ITSMS efficiently
  • Best practices of IT Service Management System
Why ISO 2000 ITSM LI?
The ISO 20000 ITSM LI is an all-embracing certification and training program that helps you get acquainted with necessary skills required to implement ISO 20000 across enterprises with expertise. The certification exam authenticates your professional practical know how in this domain. The ISO 20000 ITSM LI certification training from InfoSec Train brings you the benefits of:

  • Specialization in implementing IT Service Management System adhering to ISO 20000
  • Effectively manage ITSMS in an organization
  • Understanding the co-relationship between ITIL, ISO/IEC 20000-2:2005, ISO/IEC 20000-1:2005 and other standards
  • Comprehending the need for compliance
  • Implementing the ISO 20000 standard
  • Building acumen and competencies in advising an organization on the best practices for ITSMS management
Who should take the ISO 20000 ITSM LI training and certification?
This training is exclusively designed to help advancing the skills of:

  • Members of the ITSMS teams
  • ITSM Managers or consultants
  • Advisors intending to accelerate their skills in implementing an ITSMS


  • 5 Days
Exam Information
You can become “PECB Certified ISO/IEC 20000 Lead Implementer” by taking and successfully passing the universally valued exam:

  • Certification Name : PECB Certified Lead Implementer
  • Test Format : Essay type: Short and long questions
  • Number of Questions : 12
  • Test Duration : 3 Hours
  • Passing Score : 70%

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I took his infosectrain class. He is a very good Security expert and has lots of industry & training experience. He is very punctual about the class timing and explained everything and put extra time if some for slow students. Mohammed I


I would like to thank Trainer for the enhanced training provided for my course preparation.He has extensive knowledge in this topic a constant motivator and a brilliant person.



The way he teaches, the way he clears concepts.. you can feel the difference. Trainer dropped down to my level of understanding and then pulled me up! That is not what a “just teacher” does.