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This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System (ITSM) as specified in ISO/IEC 20000-1:2005.
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This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System (ITSM) as specified in ISO/IEC 20000-1:2005. Also, the participant will gain a thorough understanding of best practices for planning and implementing IT Service Management processes starting from the six fields of ISO 20000, planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an ITSM) and ITIL.
ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended
25+ years of experience as an IT Information Security Analyst with a rich and diverse portfolio in fields like Facility Operations, Mission Critical Building Operations, Safety, Security, Process Implementation, Information Security, Risk Management, Operational Excellence, Auditing, Training & Mentoring.
I experienced such an amazing and interacted training session. Thanks to the respective trainer who shared us the details knowledge of the standard as well as his practical experiences. I have gain a great amount of knowledge and it has sharpen my perspective as an auditor. I can't... Read More
Thank you for organizing an amazing training session.Trainer clearly explained the concepts. It was very interactive session with team and lot of group activities.
The training was very informative and a good learning experience. Learned and enjoyed it a lot.
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1800-843-7890 (IN) 
sales@infosectrain.com 
5th Sep: Weekend 
1800-843-7890 (IN)
sales@infosectrain.com
1800-843-7890 (India)