This five-day intensive course enables participants to develop the necessary expertise to audit an IT Service Management System (ITSM) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.
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This five-day intensive course enables participants to develop the necessary expertise to audit an IT Service Management System (ITSM) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011; the certification process according to ISO 17021. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.
ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended
25+ Years Of ExperienceCISA | ISO 27001 LA | GDPR CDPO | CDCS | CDCP
25+ years of experience as an IT Information Security Analyst with a rich and diverse portfolio in fields like Facility Operations, Mission Critical Building Operations, Safety, Security, Process Implementation, Information Security, Risk Management, Operational Excellence, Auditing, Training & Mentoring.
I experienced such an amazing and interacted training session. Thanks to the respective trainer who shared us the details knowledge of the standard as well as his practical experiences. I have gain a great amount of knowledge and it has sharpen my perspective as an auditor. I can't wait to make use of it in my career and provide a better audit quality to my organization.... Read More
Thank you for organizing an amazing training session.Trainer clearly explained the concepts. It was very interactive session with team and lot of group activities.
The training was very informative and a good learning experience. Learned and enjoyed it a lot.