upto 50% Off Upgrade your Skills with our Special Offers! JOIN NOW X

ISO/IEC 20000 Lead Auditor | PECB
12000+ Satisfied learners Read Reviews

This five-day intensive course enables participants to develop the necessary expertise to audit an IT Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.

Course Highlights

  • 40hrs of instructor-led training
  • Blended learning delivery model
  • Recorded sessions
  • PECB Certified Trainer
  • PECB Authorized Training Partner
  • Get certified at an affordable price

Accredited By

Mode THE TRAINING THAT’S BEST FOR YOU

CLASSROOM TRAINING

Focused Approach
Small Batch size
Healthy learning environment

Contact US

ONLINE TRAINING

Flexibility,Convenience & Time Saving
More Effective
Learning Cost Savings

Classes starting from

5th Sep: Weekend

15th Sep: Weekday

ENROLL NOW Preferred

CORPORATE TRAINING

Anytime, Anywhere – Across The Globe
Hire A Trainer
On Demand Training
Customized Corporate Training

Contact US For Business

you were looking for your convenient time & date

REQUEST A BATCH

Course Description

Overview

This five-day intensive course enables participants to develop the necessary expertise to audit an IT Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011; the certification process according to ISO 17021. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.

Target Audience

  • Internal auditors
  • Auditors wanting to perform and lead IT Service Management System (SMS) certification audits
  • Project managers or consultants wanting to master the IT Service Management System audit process
  • Persons responsible for the IT Service conformity in an organization
  • Members of an IT Service team
  • Expert advisors in IT
  • Technical experts wanting to prepare for an IT Service audit function

Pre-Requisite

ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended

Exam Information

  • Duration : 3 Hours
  • Question format : Essay-type questions
  • Exam language : English

GET A FREE DEMO CLASS

For
Captcha*
6 + 51 =

Course Objectives

  • Normative, regulatory and legal framework related to IT Service
  • Fundamental principles of IT Service
  • ISO 20000 certification process
  • IT Service Management System (SMS)
  • Detailed presentation of the clauses 4 to 10 of ISO 20000-1
  • Fundamental audit concepts and principles
  • Audit approach based on evidence and on risk
  • Preparation of an ISO 20000 certification audit
  • SMS documentation audit
  • Conducting an opening meeting
  • Communication during the audit
  • Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
  • Audit test plans
  • Formulation of audit findings
  • Documenting nonconformities
  • Audit documentation
  • Quality review
  • Conducting a closing meeting and conclusion of an ISO 20000 audit
  • Evaluation of corrective action plans
  • ISO 20000 Surveillance audit
  • ISO 20000 internal audit management program

Here What people are saying about InfosecTrain

Why InfosecTrain

Guaranteed* to run Courses

4 hrs/day in Weekday/Weekend

Customized Training

Technical Support Post Training

Access to the recorded session

Accredited Instructors

TOP
Array