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This five-day intensive course enables participants to develop the necessary expertise to audit an IT Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.
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This five-day intensive course enables participants to develop the necessary expertise to audit an IT Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011; the certification process according to ISO 17021. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.
ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended
CISSP Trainer in InfoSec is Excellent. He helped me understand concepts better. He is very hardworking and dedicated and goes extra mile to help.
Trainer was highly instrumental in helping me pass my CISSP exam on the first attempt. He is a great tutor and is very articulate when teaching complex security topics. InfosecTrain trainer is your go to man if you need help with passing CISSP!!
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