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This five-day intensive course enables participants to develop the necessary expertise to audit an IT Service Management System (ITSM) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.
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This five-day intensive course enables participants to develop the necessary expertise to audit an IT Service Management System (ITSM) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011; the certification process according to ISO 17021. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.
ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended
25+ Years Of Experience
CISA | ISO 27001 LA | GDPR CDPO | CDCS | CDCP25+ years of experience as an IT Information Security Analyst with a rich and diverse portfolio in fields like Facility Operations, Mission Critical Building Operations, Safety, Security, Process Implementation, Information Security, Risk Management, Operational Excellence, Auditing, Training & Mentoring.
The training was awesome. Helped me clear my concepts and also reduced my preparation time to 1/3rd. Thank you, trainer, for all your dedication to bring your gladiators to pace.
The trainer is a great presenter/tutor and teaches in a relaxing manner. His sense of humor and honesty about the task ahead for the newbie help make the challenging subject matter accessible. Thank you very much! I had been looking forward to this worksh... Read More
I loved the training. Coming for more soon. The trainer is easily reachable and helpful.. I loved the staggered payment option given.
I must say the admin team is excellent and punctual. The trainers are actually the nerve of the team and know how to engage with the students across all the topics.
Thoroughly enjoyed the course and the continuous support from the entire team..
It was a good experience. Looking forward to career growth with Infosectrain. Thank you
Really interesting courses are delivered by really knowledgeable instructors. Worth the fees
Certified & Experienced Instructors
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Customized Training
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1800-843-7890 (IN) 
sales@infosectrain.com 
5th Sep: Weekend 
1800-843-7890 (IN)
sales@infosectrain.com
1800-843-7890 (India)