This course enables participants to learn about the best practices for implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005.
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This course enables participants to learn about the best practices for implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005, as well as the best practices for implementing the IT Service Management processes starting from the ISO 20000: planning and implementing new and changed services, service delivery process, relationship management process, problem resolution process, control processes and release processes.
The training was awesome. Helped me clear my concepts and also reduced my preparation time to 1/3rd. Thank you, trainer, for all your dedication to bring your gladiators to pace.
The trainer is a great presenter/tutor and teaches in a relaxing manner. His sense of humor and honesty about the task ahead for the newbie help make the challenging subject matter accessible. Thank you very much! I had been looking forward to this workshop for weeks, and it exceeded my expectations! I have learned a lot. ... Read More
I loved the training. Coming for more soon. The trainer is easily reachable and helpful.. I loved the staggered payment option given.
I must say the admin team is excellent and punctual. The trainers are actually the nerve of the team and know how to engage with the students across all the topics.
Thoroughly enjoyed the course and the continuous support from the entire team..
It was a good experience. Looking forward to career growth with Infosectrain. Thank you
Really interesting courses are delivered by really knowledgeable instructors. Worth the fees