This course enables participants to learn about the best practices for implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005.
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5th Sep: Weekend
15th Sep: Weekday
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This course enables participants to learn about the best practices for implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005, as well as the best practices for implementing the IT Service Management processes starting from the ISO 20000: planning and implementing new and changed services, service delivery process, relationship management process, problem resolution process, control processes and release processes.
CISSP Trainer in InfoSec is Excellent. He helped me understand concepts better. He is very hardworking and dedicated and goes extra mile to help.
Trainer was highly instrumental in helping me pass my CISSP exam on the first attempt. He is a great tutor and is very articulate when teaching complex security topics. InfosecTrain trainer is your go to man if you need help with passing CISSP!!
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4 hrs/day in Weekday/Weekend
Technical Support Post Training
Access to the recorded session