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This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System (ITSM) as specified in ISO/IEC 20000-1:2005.
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This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System (ITSM) as specified in ISO/IEC 20000-1:2005. Also, the participant will gain a thorough understanding of best practices for planning and implementing IT Service Management processes starting from the six fields of ISO 20000, planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an ITSM) and ITIL.
ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended
25+ Years of Experience
CISA | ISO 42001 LI | ISO 27001 LA | GDPR CDPO | CDCS | CDCPRajesh is a seasoned Information Security Analyst and ISO Management Systems Trainer with 25+ years of cross-functional experience in risk management, auditing, ISMS, QMS, ITSM, and business continuity. He specializes in conducting CISA prep, ISO implementation/audits, and operational excellence programs. Rajesh blends technical depth with practical insight, delivering interactive training aligned with global standards and industry frameworks.
The training was awesome. Helped me clear my concepts and also reduced my preparation time to 1/3rd. Thank you, trainer, for all your dedication to bring your gladiators to pace.
I loved the training. Coming for more soon. The trainer is easily reachable and helpful.. I loved the staggered payment option given.
I must say the admin team is excellent and punctual. The trainers are actually the nerve of the team and know how to engage with the students across all the topics.
Thoroughly enjoyed the course and the continuous support from the entire team..
It was a good experience. Looking forward to career growth with Infosectrain. Thank you
Really interesting courses are delivered by really knowledgeable instructors. Worth the fees
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5th Sep: Weekend 
