Performance-Focused Line Management Training

• Module 1: Defining purpose and goals of Effective Line Management
  • WIG(Wildly Important Goals) of Line Managers
  • Principles of People Management
  • Alignment of Organizational Objectives with Line Managers and their teams
• Module 2: Competency Mapping
  • Assessment of actual vs desired competencies in teams
  • Competency based allocation of duties
  • Backup planning
• Module 3: Risk Management
  • Identifying and mitigating people, process, and technology risks
  • Ensuring success of mitigation plans via testing
  • Creating risk registers
• Module 4: Data Analysis
  • Understanding the importance of data analysis in decision-making
  • Techniques and Tools for data analysis
• Module 5: Feedback Essentials
  • Understanding when, where and how to share feedback
  • Method of closing a feedback loop.
• Module 6: Effective Task Follow-ups with Employees
  • Importance of task follow-ups for productivity and accountability
  • Tracking progress and addressing challenges
• Module 7: Stakeholder Management
  • Identifying and managing internal and external stakeholders
  • Engaging stakeholders in business decisions
• Module 8: Crisis Management
  • Recognizing potential crises
  • Importance of timely communication and escalation
  • Creating a culture of crisis preparedness and continuous improvement
• Module 9: Prioritization/Time Management
  • Understanding the use of Urgent and Important matrix
  • Learning about 4Ds of prioritization
  • Effectively organizing work calendars
• Module 10: MS Office Usage
  • Overview of essential MS Office tools (Word, Excel, PowerPoint, Outlook)
  • Practical tips and tricks for efficient usage
• Module 11: CAPA (Corrective and Preventive Actions)
  • Structure of RCA (Root cause analysis)
  • 7 steps of CAPA

• Senior Executives and Directors
• Line Managers
• Mid-level Managers
• Team Leaders
• Human Resources Professionals
• Project Managers
• New Managers
• Operations Supervisors

Upon completion of the training, participants will be able to:

• Define effective line management goals that align with organizational objectives.
• Conduct competency mapping for role alignment and ensure a strong backup plan for teams.
• Identify, assess, and mitigate risks associated with people, processes, and technology.
• Utilize data analysis techniques to support decision-making and drive performance.
• Apply effective feedback practices, including timing, methods, and feedback loops.
• Implement task follow-up methods to improve team accountability and productivity.
• Manage relationships with internal and external stakeholders effectively.
• Recognize and manage potential crises with a focus on communication and escalation.
• Master prioritization techniques, such as the Urgent-Important matrix and the 4Ds of prioritization.
• Use MS Office tools efficiently for productivity in documentation, data analysis, and communication.
• Conduct root cause analysis and implement Corrective and Preventive Actions (CAPA) to support long-term success.