Khalid
20+ Years of Experience
CRISC | CISM | CISA | ISO 27001 Lead Implementer | CC | ITIL V4 Foundation | PMP | ITIL Intermediate – Service Operations | Network+ | A+
SUMMARY
- Over 20 years of IT management experience spanning Telecom, Banking, and Government sectors in the Middle East, specializing in IT service operations, audit/compliance, and project governance.
- Proficient in ITIL-based service management frameworks, driving process standardization, SLA adherence, and continuous service improvement.
- Led implementation of ISO standards (e.g., ISO 27001), ensuring compliance with enterprise IT governance, risk management, and security frameworks.
- Deep expertise in IT audit controls, conducting risk assessments, and ensuring alignment with regulatory mandates and security baselines.
- Skilled in data protection, physical security protocols, and business continuity planning, with a focus on reducing operational vulnerabilities.
- Proven ability to manage end-to-end IT service delivery, including incident, problem, and change management in critical infrastructure environments.
- Acts as a compliance advisor, driving efficiency across ITSM processes, security policy enforcement, and regulatory reporting.
- Collaborates with cross-functional teams to execute requirement analysis, process optimization, and control implementation across complex IT ecosystems.
- Delivered training on technical and governance topics, translating complex subjects such as IT audit, risk controls, and ITSM frameworks into actionable knowledge.
- Strong background in core banking application support, incident triage, and operational continuity within regulated financial environments.
- Led metrics-driven performance management, including KPI tracking and continuous monitoring of IT service health and team output.
- Expert in managing client and stakeholder engagements, aligning technical outcomes with business priorities in regulated sectors.
- Demonstrated capabilities in security policy lifecycle management, from drafting and implementation to compliance audits and enforcement.
SKILLS
- Project Management
- ITIL Best Practices Implementation
- IT Audit Controls Implementation
- Client & Stakeholder Engagements
- Risk Management
- Cross functional collaboration
- Requirement Gathering & Analysis
- ISO standards implementation and compliance governance
- Data protection and physical security expertise
- Business continuity and security policy alignment
- IT Service Management (ITSM) process management and communication
- Advisory role in process efficiency and regulatory compliance
- E2E Service Delivery Management
- Security policy creation and enforcement
- Contribution to operational improvement and strategy projects
- Conducting audits and risk assessments.
- Team performance management and metric tracking.
- Core banking application support and incident management.
CERTIFICATIONS AND FRAMEWORKS
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Words Have Power
I had a great learning experience with instructor Khalid. The course was presented in a timely fashion, and I had in-depth clarity of the topics. What I enjoyed the most was the fact that his presentation style made technical topics seem simple.
Khalid explained all the concepts patiently, which really helped in understanding the course clearly.
It was an excellent experience. Khalid was extremely knowledgeable and supportive. He had an extraordinary understanding of the subject matter. He breaks down the concepts for easy understanding.
I highly respect the trainer, Khalid. He effectively covered the content by providing a thorough walkthrough of the topic. His explanations were clear, slow, and steady, allowing us to grasp the concepts conceptually.
Here is What people are saying about KHALID
Lawrence Gray
Liberia
I had a great learning experience with instructor Khalid. The course was presented in a timely fashion, and I had in-depth clarity of the topics. What I enjoyed the most was the fact that his presentation style made technical topics seem simple.
Komalam Madhanarajagopalan
India
Khalid explained all the concepts patiently, which really helped in understanding the course clearly.
Tom Ndip
United States
It was an excellent experience. Khalid was extremely knowledgeable and supportive. He had an extraordinary understanding of the subject matter. He breaks down the concepts for easy understanding.
Karthikeyan N
India
I highly respect the trainer, Khalid. He effectively covered the content by providing a thorough walkthrough of the topic. His explanations were clear, slow, and steady, allowing us to grasp the concepts conceptually.