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ITIL® 4 Strategist: Direct, Plan, and Improve Training Online Course
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This ITIL 4 Strategist Certification allows professionals to implement a ‘learning and improving’ culture in an IT-enabled organization. The ITIL 4 Strategist Course Online Training from Infosec Train covers planning, directing, improving and managing change through an effective business strategy.

ITIL® 4 Strategist Course Highlights

  • 24 hrs of instructor-led training
  • Experienced Trainers
  • Small Size Batch
  • Access to Pre-recorded Sessions
  • 1 : 1 Mentor Support

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ITIL® 4 Strategist Course Description


This ITIL 4 Strategist training is meant to impart guidance on integrating continuous learning and improvement in an organization’s culture. The ITIL strategist course offers knowledge on following a strategic and well-directed approach to optimize an organization’s workflow.

Why ITIL 4 Strategist Training with InfoSec Train?

Infosec Train is a well-known training and consulting organization with footprints across the globe. We specialize in providing professional courses in IT and security domain. Our ITIL Strategist training aims to impart practical know-how on strategic methods that can be used to plan and deliver better efficiency and effectiveness in an IT-enabled organization. Here’s what you get when you take up this ITIL Course with Infosec Train.

  • Flexible training schedule
  • Recorded sessions for post-training reference
  • Post-training support with no expiry date.
  • Certificate of participation
  • Career Guidance

Target Audience

  • IT Managers or leaders who are involved in strategy or in implementing a culture of continuous learning in the organization


  • ITIL 4 Foundation Certification


4 + 71 =

ITIL® 4 Strategist Course Objectives

  • Learn to drive and execute change management in an organization.
  • Learn to use the key concepts and principles of direction and planning in an organization.
  • Take measures to support change, minimize disruption, and facilitate decision making.
  • Seek innovation while remaining compliant.
  • Be effective in measurement and reporting of change and process improvement.
  • Understand and implement the relationship between value streams and processes.
  • Clear the ITIL® 4 Strategist Certification in the first attempt.

ITIL® 4 Strategist Course Content

Course Introduction
ITIL 4 Strategist Direct Plan and Improve

Key Concepts of DPI

  • Key Concepts of Direct, Plan, and Improve (DPI)
  • Direction
  • Policies and Guidelines
  • Risks and Controls
  • Planning
  • Improvement
  • Governance, Compliance, and Management
  • Applying the Guiding Principles
  • Operational Model
  • Value, Outcomes, Costs, and Risks

Key Principles and Methods of Direction and Planning

  • Key Principles and Methods of Direction and Planning
  • Strategy and Cascading Goals and Requirements
  • Define Effective Policies, Controls, and Guidelines
  • Effective Controls
  • Effective Guidelines
  • Decision Making at the Right Level

Governance, Risk and Compliance

  • Governance, Risk, and Compliance
  • Structures and Methods for Decision Making
  • Governance of Service Provider
  • Role of Risk Management

Continual Improvement

  • Continual Improvement Culture
  • Continual Improvement in Organization
  • The Continual Improvement Model
  • Step One What Is the Vision?
  • Step Two Where Are We Now?
  • Step Three Where Do We Want to Be?
  • Step Four How Do We Get There?
  • Creating an Action Plan
  • Step Five Take Action?
  • Step Six Did We Get There?
  • Step Seven How Do We Keep the Momentum Going?
  • Measurement and Reporting in Continual Improvement
  • Assessments
  • Gap Analysis
  • SWOT Analysis
  • Change Readiness Analysis
  • Customer or User Satisfaction Analysis
  • SLA Achievement Analysis
  • Benchmarking
  • Maturity Assessment
  • Business Case
  • Building a Business Case
  • Communicating and Advocating for a Business Case

Communication and Organizational Change Management

  • Communication and Organizational Change Management
  • Communications Principles
  • Communication Is a Two-Way Process
  • We Communicate All the Time
  • Timing and Frequency Matter
  • No Single Method of Communication Works for Everyone
  • The Message Is in the Medium
  • Communication Methods and Media
  • Examples of Communication Methods
  • Defining and Establishing Feedback Channels
  • Identifying and Communicating with Stakeholders
  • Stakeholder Mapping
  • Understanding Stakeholders
  • Basics of Organizational Change Management (OCM)
  • Essentials for Successful Improvement
  • OCM Throughout Direction, Planning, and Improvement
  • Establishing Effective Interfaces across the Value Chain

Measurement and Reporting

  • Measurement and Reporting
  • Basics of Measurement and Reporting
  • Key Concepts of Measurement and Reporting
  • Defining and Using Measurement and Reporting
  • Reasons for Measuring
  • Types of Measurement
  • Relationship between Measurement and Behavior
  • Measurement Cascades and Hierarchies
  • Balanced Scorecard
  • Success Factors and KPIs

Value Streams and Practices

  • Value Streams and Practices
  • Value Stream Mapping
  • Developing a Value Stream Map
  • Types of Waste
  • Increasing the Detail in Value Stream Maps
  • Measurement and the Four Dimensions
  • Measurement of Partners and Suppliers
  • Measurement of Value Stream and Processes
  • Process Metrics
  • Value Stream and Processes in the SVS
  • Relationship between Value Streams and Practices
  • Relationship between Value Streams and Processes
  • Designing a Workflow
  • Workflow Metrics

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ITIL® 4 Strategist Course Benefits

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Benefits You Will Access Why Infosec Train

Student-infosectrain Certified & Experienced Instructors
24x71-infosectrain Post Training Support
tailor-infosectrain Tailor Made Training
flexible-infosectrain Flexible Schedule
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ITIL® 4 Strategist FAQs

1. What is ITIL® 4 Strategist certification?
ITIL Strategist Certification is a module that covers practical knowledge required to build a learning and improving organization with a focused strategy.

2. What are the prerequisites for this course?
To become eligible for this ITIL strategist course, participants must have cleared the ITIL Foundation certification exam.

3. What is the format for the ITIL 4 Strategist DPI Certification exam?
This ITIL 4 Strategist certification is a closed book exam with 40 multiple-choice questions to be completed in 90 minutes. Participants must get 28 out of 40 marks (70%) to pass the exam.

4. What is the purpose of the ITIL 4 Direct, Plan, and Improve Examination?

The purpose of this exam is to validate the strategic skills of managers who are responsible for ensuring continuous learning and improvement of processes in an IT-enabled organization.

5. What is the validity of my exam voucher?
The validity of this ITIL strategist certification exam is 3 years.