ITIL 4 Strategist: Direct, Plan, and Improve Online Training

ITIL® 4 Strategist: Direct, Plan, and Improve Training Online Course

This ITIL 4 Strategist Certification allows professionals to implement a ‘learning and improving’ culture in an IT-enabled organization. The ITIL 4 Strategist Course Online Training from Infosec Train covers planning, directing, improving and managing change through an effective business strategy.

ITIL® 4 Strategist Course Description

Overview:

This ITIL 4 Strategist training is meant to impart guidance on integrating continuous learning and improvement in an organization’s culture. The ITIL strategist course offers knowledge on following a strategic and well-directed approach to optimize an organization’s workflow.

Why ITIL 4 Strategist Training with InfoSec Train?

Infosec Train is a well-known training and consulting organization with footprints across the globe. We specialize in providing professional courses in IT and security domain. Our ITIL Strategist training aims to impart practical know-how on strategic methods that can be used to plan and deliver better efficiency and effectiveness in an IT-enabled organization. Here’s what you get when you take up this ITIL Course with Infosec Train.

Flexible training schedule
Recorded sessions for post-training reference
Post-training support with no expiry date.
Certificate of participation
Career Guidance

Target Audience

IT Managers or leaders who are involved in strategy or in implementing a culture of continuous learning in the organization

Pre-requisites

ITIL 4 Foundation Certification

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ITIL® 4 Strategist Course Objectives

Learn to drive and execute change management in an organization.
Learn to use the key concepts and principles of direction and planning in an organization.
Take measures to support change, minimize disruption, and facilitate decision making.
Seek innovation while remaining compliant.
Be effective in measurement and reporting of change and process improvement.
Understand and implement the relationship between value streams and processes.
Clear the ITIL® 4 Strategist Certification in the first attempt.

ITIL® 4 Strategist Course Content

Course Introduction
ITIL 4 Strategist Direct Plan and Improve

Key Concepts of DPI

Key Concepts of Direct, Plan, and Improve (DPI)
Direction
Policies and Guidelines
Risks and Controls
Planning
Improvement
Governance, Compliance, and Management
Applying the Guiding Principles
Operational Model
Value, Outcomes, Costs, and Risks

Key Principles and Methods of Direction and Planning

Key Principles and Methods of Direction and Planning
Strategy and Cascading Goals and Requirements
Define Effective Policies, Controls, and Guidelines
Effective Controls
Effective Guidelines
Decision Making at the Right Level

Governance, Risk and Compliance

Governance, Risk, and Compliance
Structures and Methods for Decision Making
Governance of Service Provider
Role of Risk Management

Continual Improvement

Continual Improvement Culture
Continual Improvement in Organization
The Continual Improvement Model
Step One What Is the Vision?
Step Two Where Are We Now?
Step Three Where Do We Want to Be?
Step Four How Do We Get There?
Creating an Action Plan
Step Five Take Action?
Step Six Did We Get There?
Step Seven How Do We Keep the Momentum Going?
Measurement and Reporting in Continual Improvement
Assessments
Gap Analysis
SWOT Analysis
Change Readiness Analysis
Customer or User Satisfaction Analysis
SLA Achievement Analysis
Benchmarking
Maturity Assessment
Business Case
Building a Business Case
Communicating and Advocating for a Business Case

Communication and Organizational Change Management

Communication and Organizational Change Management
Communications Principles
Communication Is a Two-Way Process
We Communicate All the Time
Timing and Frequency Matter
No Single Method of Communication Works for Everyone
The Message Is in the Medium
Communication Methods and Media
Examples of Communication Methods
Defining and Establishing Feedback Channels
Identifying and Communicating with Stakeholders
Stakeholder Mapping
Understanding Stakeholders
Basics of Organizational Change Management (OCM)
Essentials for Successful Improvement
OCM Throughout Direction, Planning, and Improvement
Establishing Effective Interfaces across the Value Chain

Measurement and Reporting

Measurement and Reporting
Basics of Measurement and Reporting
Key Concepts of Measurement and Reporting
Defining and Using Measurement and Reporting
Reasons for Measuring
Types of Measurement
Relationship between Measurement and Behavior
Measurement Cascades and Hierarchies
Balanced Scorecard
Success Factors and KPIs

Value Streams and Practices

Value Streams and Practices
Value Stream Mapping
Developing a Value Stream Map
Types of Waste
Increasing the Detail in Value Stream Maps
Measurement and the Four Dimensions
Measurement of Partners and Suppliers
Measurement of Value Stream and Processes
Process Metrics
Value Stream and Processes in the SVS
Relationship between Value Streams and Practices
Relationship between Value Streams and Processes
Designing a Workflow
Workflow Metrics

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Here is What people are saying about InfosecTrain

Seng Seyha

I experienced such an amazing and interacted training session. Thanks to the respective trainer who shared us the details knowledge of the standard as well as his practical experiences. I have gain a great amount of knowledge and it has sharpen my perspective as an auditor. I can't wait to make use of it in my career and provide a better audit quality to my organization.... Read More

Chrisy Annie Punnen

Thank you for organizing an amazing training session.Trainer clearly explained the concepts. It was very interactive session with team and lot of group activities.

Juno David Antony

The training was very informative and a good learning experience. Learned and enjoyed it a lot.

ITIL® 4 Strategist: Direct, Plan, and Improve Training Online Course
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ITIL® 4 Strategist Course Highlights

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