ITIL® 4 Specialist: High Velocity IT Online Training Course
Read Reviews

Course Introduction

• High Velocity Nature of Digital Enterprise
  • 2.01 High Velocity Nature of Digital Enterprise
  • 2.02 Key Concepts of High Velocity IT
  • 2.03 Digital Technology
  • 2.04 Digital Organization
  • 2.05 Digital Transformation
  • 2.06 IT Transformation
  • Digital Products
  • 2.08 Service Interactions
  • 2.09 High Velocity IT Objectives
  • 2.10 Techniques for Valuable Investments
  • 2.11 Techniques for Fast Development
  • 2.12 Techniques for Resilient Operations
  • 2.13 Techniques for Co-Created Value
  • 2.14 Techniques for Assured Conformance
• Digital Product Lifecycle
  • 3.01 Digital Product Life Cycle
  • 3.02 ITIL Operating Model
  • 3.03 Digital Product Life Cycle
  • 3.04 Digital Product Life Cycle: Customer’s Perspective
  • 3.05 The ITIL Service Value Chain
  • 3.06 Value Chain Activities Combined with DevOps
  • 3.07 Service Consumer and Service Provider Interactions
  • 3.08 Value Streams
  • 3.09 Making Value Streams Effective
  • 3.10 The Four Dimensions of Service Management
  • 3.11 Information and Technology
  • 3.12 Partners and Suppliers
  • 3.13 Value Streams and Processes
  • 3.14 Four Dimensions: External Factors
• HVIT Approaches
  • 4.01 High Velocity IT Approaches
  • 4.02 Key Characteristics of High Velocity IT
  • 4.03 Lean
  • 4.04 Agile
  • 4.05 Resilient
  • 4.06 Continuous
  • 4.07 HVIT Characteristics to Co-create Value
  • 4.08 Key Behavior Patterns
  • 4.09 Models and Concepts of HVIT Culture
  • 4.10 Ethics
  • 4.11 Ethical Behavior
  • 4.12 Ethical Behavior – Artificial Intelligence
  • 4.13 Ethics – Typical Behavior Patterns
  • 4.14 Design Thinking
  • 4.15 Design Thinking: Behavior Patterns
  • 4.16 Safety Culture
  • 4.17 Working in Complex Environments
  • 4.18 Complexity Thinking: Cynefin Model
  • 4.19 Working in Complex Environments Behavior: Patterns
  • 4.20 Lean Culture
  • 4.21 Elements of Lean Culture
  • 4.22 Lean Culture Behavior: Patterns
  • 4.23 ITIL Continual Improvement Model
  • 4.24 Toyota Kata
  • 4.25 The OODA Loop
  • 4.26 Continual Improvement Behavior: Patterns
•  High Velocity IT Techniques
  • 5.01 High Velocity IT Techniques
  • 5.02 Valuable investments
  • 5.03 Prioritization Techniques
  • 5.04 Other Prioritization Techniques
  • 5.05 Minimum Viable Products and Services
  • 5.06 Practices for Minimum Viable Products and Services
  • 5.07 Product or Service Ownership
  • 5.08 AB Testing
  • 5.09 Portfolio Management
  • 5.10 Portfolio Management Practice – Success Factors
  • 5.11 Ensuring Sound Investment Decisions
  • 5.12 Ensuring Continual Improvement of Portfolios
  • 5.13 Fast Development
  • 5.14 Infrastructure as Code
  • 5.15 Practices for Infrastructure as Code
  • 5.16 Loosely Coupled Information System Architecture
  • 5.17 Practices for Loosely Coupled Information System Architecture
  • 5.18 Reviews and Retrospectives
  • 5.19 Blameless Postmortems
  • 5.20 Continual Business Analysis
  • 5.21 Practices for Continual Business Analysis
  • 5.22 Continuous Integration, Delivery, and Deployment
  • 5.23 Practices for CI-CD
  • 5.24 Continuous Testing
  • 5.25 Types of Software Testing
  • 5.26 Kanban
  • 5.27 Architecture Management
  • 5.28 Architecture Management Success Factors
  • 5.29 Business Analysis
  • 5.30 Business Analysis: Success Factors
  • 5.31 Deployment Management
  • 5.32 Service Validation and Testing
  • 5.33 Service Validation and Testing: Success Factors
  • 5.34 Factors for Test strategy
  • 5.35 Software Development and Management
  • 5.36 Software Development and Management: Success Factors
  • 5.37 Resilient Operations
  • 5.38 Technical Debt
  • 5.39 Chaos engineering
  • 5.40 Chaos Monkey
  • 5.41 Definition of Done
  • 5.42 Definition of Done: Considerations
  • 5.43 Definition of Done: High Impact Practices
  • 5.44 Version Control
  • 5.45 Version Control: High Impact Practices
  • 5.46 AIOps
  • 5.47 AIOps: High Impact Practices
  • 5.48 ChatOps
  • 5.49 Site Reliability
  • 5.50 Site Reliability Engineering – High Impact Practices
  • 5.51 Availability Management
  • 5.52 Availability Management: Success Factors
  • 5.53 Capacity and Performance Management
  • 5.54 Capacity and Performance Management: Success Factors
  • 5.55 Measure, Assess, and Report Performance and Capacity
  • 5.56 Monitoring and Event Management
  • 5.57 Monitoring and Event Management – Success Factors
  • 5.58 Ensuring Availability of Data
  • 5.59 Problem Management
  • 5.60 Service Continuity Management
  • 5.61 Service Continuity Management – Success Factors
  • 5.62 Infrastructure and Platform Management
  • 5.63 Infrastructure and platform management: Success factors
  • 5.64 Meeting the Organization’s Needs
  • 5.65 Co-Created Value
  • 5.66 Co-Created Value in HVIT Environments
  • 5.67 Service Experience
  • 5.68 Assured Conformance
  • 5.69 DevOps Audit Defense Toolkit
  • 5.70 DevSecOps
  • 5.71 Peer Review
  • 5.72 Information Security Management
  • 5.73 Information Security Management: Success Factors
  • 5.74 Risk Management
  • 5.75 Establish Governance and Nurture Culture
  • 5.76 Risk Analysis