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ITIL® 4 Foundation Certification Training Course
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This ITIL® Certification lays the foundation of ITIL® 4 Framework and allows professionals to gain in-depth knowledge of managing an IT-enabled organization. The ITIL® 4 Online Training from Infosec Train concepts, processes and best practices to follow in an IT Service Management setup.

ITIL 4 Foundation Course Highlights

  • 16 hrs of instructor-led training
  • Experienced Trainers
  • Small Size Batch
  • Access to Pre-recorded Sessions
  • 1 : 1 Mentor Support

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ITIL 4 Foundation Course Description


The extensive wave of digital transformation has given rise to the need for a well-defined IT Service Management Framework that takes into account the ever changing trends in the IT-enabled business world.

The ITIL® Foundation Certification validates your expertise in the latest ITIL 4 Framework. Individuals who wish to acquire basic knowledge of improving their IT Service Management strategy through the latest framework, can enroll in this ITIL online course.

Why ITIL® 4 Foundation Certification Online with InfoSec Train?

Infosec Train is a renowned name in the training and consulting industry across the globe, providing specialized courses in IT and security domain. Our ITIL® 4 Certification training aims to imbibe foundational skills required to execute a strong ITSM strategy. Here’s what you get when you take up this ITIL Course with Infosec Train.

  • Flexible training schedule
  • Recorded sessions for post-training reference
  • Post-training support with no expiry date.
  • Certificate of participation
  • Career Guidance

Target Audience

  • IT Professionals who wish to understand and implement the ITIL structure to improve the quality of IT service management can go for this ITIL 4 certification online.


  • No pre-requisites apart from a basic understanding of IT environment and working knowledge of IT services


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ITIL 4 Foundation Course Objectives

  • Learn about the guiding principles of ITIL® 4
  • Be proficient in implementing IT best practices with the help of ITIL® 4 framework
  • Learn different concepts and terminology of ITIL® 4
  • Learn how modern IT service enterprises operate
  • Implement Service value chain activities and increase efficiency and speed
  • Understand the role of IT services and their integration with business objectives
  • Clear the ITIL® 4 Foundation Certification online in the first attempt

ITIL 4 Foundation Course Content

Course Introduction

  • Key Concepts of Service Management
    • Key Concepts of Service Management
    • Service Management
    • Stakeholders of Service Management
    • Service Consumer Roles
    • Products and Services
    • Service Offerings
    • Service Relationships
    • Value Outcomes, Costs, and Risks Service Relationships
    • Risks
    • Utility and Warranty
  • Four Dimensions of Service Management
    • Four Dimensions of Service Management
    • Dimensions of Service Management
    • Organizations and People
    • Information and Technology
    • Information and Technology Regulations
    • Selecting the Right Technology
    • Factors Influencing Technology
    • Cloud Computing
    • Partners and Suppliers
    • Organization Strategy
    • Value Streams and Processes
    • Processes
    • Factors Affecting Service Providers
  • The ITIL Service Value System
    • The ITIL Service Value System
    • Service Value System
    • Components of SVS
    • Organizational Silos
    • ITIL Guiding Principles
    • Focus on Value
    • Applying the Principle – Focus on Value
    • Start Where You Are
    • Applying the Principle – Start Where You Area
    • Progress Iteratively with Feedback
    • Applying the Principle – Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Applying the Principle – Collaborate and Promote Visibility
    • Think and Work Holistically
    • Applying the Principle – Think and Work Holistically
    • Keep It Simple and Practical
    • Applying the Principle – Keep It Simple and Practical
    • Optimize and Automate
    • Applying the Principle – Optimize and Automate
    • Principle Interaction
  •  The Service Value Chain
    • The Service Value Chain
    • The Service Value Chain Overview
    • Plan Activity
    • Improve Activity
    • Engage Activity
    • Design and Transition Activity
    • Obtain or Build Activity
    • Deliver and Support Activity
    • Service Value Streams
  •  ITIL Management Practices
    • ITIL Management Practices
    • Continual Improvement
    • Information Security Management
    • Relationship Management
    • Supplier Management
    • Supplier Management Activities
    • Change Enablement
    • Incident Management
    • IT Asset Management
    • IT Asset Management Activities
    • Monitoring and Event Management
    • Problem Management
    • Release Management
    • Service Configuration Management
    • Service Desk
    • Service Level Management
    • Service Request Management
    • Deployment Management
    • ITIL Terms

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ITIL 4 Foundation Course Benefits

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Benefits You Will Access Why Infosec Train

Student-infosectrain Certified & Experienced Instructors
24x71-infosectrain Post Training Support
tailor-infosectrain Tailor Made Training
flexible-infosectrain Flexible Schedule
video1-infosectrain Access to the Recorded Sessions

ITIL 4 Foundation FAQs

1. What is ITIL?

ITIL is an IT Service Management framework that provides guidance and principles to manage services in the digital era. ITIL helps professionals in optimizing the digital technologies by creating value for customers and aligning with business goals related to digital transformation.

2. What is ITIL Foundation certification?

ITIL Foundation certification is the entry-level ITIL Certification that helps professionals understand and implement an end-to-end operating model for IT-enabled services.

3. How can I pass the ITIL 4 Foundation Certification online?

Although you have many resources available on the internet, the sure shot way of passing the ITIL Foundation Certification is to get ITIL training from a reputed and recognized training partner. You need to acquire 26 out of 40 marks (65%) in order to pass the ITIL 4 Certification Program.

4. What is the exam format of ITIL Foundation Certification?

The ITIL 4 Certification exam has 40 multiple-choice questions. It is a closed book test of 60 minutes duration. Participants need to get a minimum of 26 out of 40 marks (65%) in order to pass the ITIL 4 Certification Program.

5. What job roles are associated with this ITIL 4 Training course?

The job roles associated with this ITIL training are:

  • IT Managers
  • IT Project Managers
  • IT Operations Manager
  • IT Service Delivery Manager
  • ITSM Manager
  • Any IT Professional looking to move into IT Service Delivery and Management